We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn and unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Returns are only eligible for store credit - no exchanges or refunds will be provided.

Exchange/Returns Process

  • As long as all of them (except the one pair you tried on) are still in the original sealed packaging we can exchange/refund them for you.
  • Put a big "X" on the barcode sticker at the back of the packaging that is opened so we know which ones they are. Upon receipt, we will also be inspecting the condition of each pair and promptly update you with the validity of your return.
  • All you need to do is ship it back to us.

Please see our return policy page for more information.

Send info@ciciunderwear.com an email and we’ll sort you out 😘


We always do our best to ship your items right away and shipping times may vary. Standard shipping within Australia 5-7 business days, New Zealand 5-12 business days. If you need your items by a certain date/ASAP, we recommend upgrading to Express Shipping. 💕